FAQ

WHAT YOU SHOULD KNOW?

In every place we act the same way. No matter whether you will land at the airport in Modlin or Pyrzowice everywhere You meet our employees, who will release our new cars. All You need to do is book via the online form or call our helpline and car chosen by You will be waiting clean and full tank outside the airport terminal.

WHAT CONDITIONS MUST BE DONE WHEN YOU WANT TO RENT A CAR?

  • Having a driver license (min. 1 year)
  • Possession of a valid identity document: identity card or passport
  • Having your own, personal payment or credit card
  • Hirer must have at least 21 years

FREQUENTLY ASKED QUESTIONS

Do you charge a deposit?

We do not take deposit from people who have Polish citizenship. The deposit is charged if the tenant of the vehicle does not have Polish citizenship and its amonut is PLN 3,000.

Is there a kilometers limit?

It depends from booking:
- short-term from 1 to 29 days -> unlimited kilometers
- medium-term from 1 to 12 months -> applicable limit is 4000 kilometers / month
- long-term of 13 months or more -> applicable limit is 4000 kilometers / month

How can I pay for renting a vehicle?

In our rental payment for the vehicle is possible only by payment card OR a credit card, in advance for the entire rental period at the time of the vehicle's delivery. Drivers issuing vehicles always in possession of a wireless terminals.

Can someone else pay for renting the vehicle other than the landlord?

Unfortunately, it’s not possible. Obligated rule is: TENANT MUST BE PAYER AND USE OWN, NAME PAYMENT CARD OR CREDIT CARD.

Where can I pick up the vehicle at the airport?

After leaving the luggage pick-up area, our driver will be waiting for you in the arrivals hall. For simplicity, the driver has a navy briefcase with the TOPCARS company logo. He also has a contract number on which he calls 10-15 minutes before the release to set the details of the issue.

Where can I return the vehicle at the airport?

At the airport, the driver expects you in front of the departure terminal and contacts you 10-15 minutes before the planned return to determine the exact details of the return of vehicle.

I do not have a credit card can I rent a car from you?

Yes, you can rent a car the most. We do not require a credit card, payment can be made by a simple payment card (debit).

I do not have a Polish payment card can I rent a car from you?

Yes, of course, You will rent a car. We accept payments by foreign cards. When the vehicle is delivered, the driver will only ask You in which currency You would like to pay (in the currency of the bank in which you have the card or in Polish zlotys).

Can I rent a car if I have a driving license from any other country than Poland?

Yes you can. Driving licenses from other countries are recognized by us and for sure we will rent a vehicle.

What documents do I need to rent a car?

To rent a car, we need documents such as:
- DRIVING LICENSE;
- IDENTITY CARD OR PASSPORT
- OWN, NAME PAYMENT OR CREDIT CARD

What are the conditions of the rental car?

The person renting the vehicle must have a driving license of min. from 2 years OR have been over 21 years old.

Is it possible to issue a VAT invoice?

As much as possible. When you make a reservation, in the designated NIP box, we only ask for your tax identification number.

Does the cars have insurance?

Yes. Cars have full insurance licenses : OC, AC, NNW and Assistance.

How can I book a car?

We can make a reservation on our website using the booking form that works 24 hours a day or you can use from 8:00 to 21:00 with the help of our phone consultant who will happily accept your booking and suggest the best vehicle for you.

Can I return the vehicle in another branch?

Yes. We can return cars in another department provided that the reservation is not shorter than 4 days.

What is my responsibility for the car?

At the time of signing the contract you are financially responsible for the car up to PLN 3,000. It is possible to abolish this responsibility to PLN 0, it only requires additional insurance, which costs PLN 50 per 24 hours.

What are the costs of substitution of the car to the airport?

The substitution of cars for airports in Warsaw (Okęcie, Modlin), Rzeszów, Krakow, Katowicem Gdańsk or Bydgoszcz is completely free.

Can i travel by the cars outside the RP border?

Trip abroad is possible after obtaining a permit for such a trip and need to purchase additional insurance assistance (PLN 199), including EU countries.

Can the car been driven by two drivers?

Yes. At the time of filling out the reservation form, it is enough to fill in the additional information; add that the vehicle will be used by II drivers. This is a completely free option.

Can I pick up the car after 20:00 (08.00 p.m.)?

You can easily pick up the vehicle after 20:00 (08.00 pm) it is associated with an additional fee of PLN 40 for night service, charged between 20:00 - 08:00.

Are there any additional costs?

In our rental we do not have any additional hidden costs.

Do the prices given for cars include the tax?

All prices on our website are gross amounts already include VAT.

Do you have additional vehicle accessories in your offer?

Yes. You can choose additional accessories for the vehicle reservation, eg. a child seat / pad. All these accessories can be selected free of charge for bookings of 6 days. For bookings from 1 to 5 days, the cost of renting accessories is 10 PLN / day.

Is there a possibility of extending the rental car?

If a minimum of 48 hours before You will informed Us about the willingness to further extend the lease of the vehicle, and the rented vehicle will be available, of course, there is the possibility of extension.

Can I return the vehicle earlier?

You can return the vehicle earlier, only we ask You to inform us 2 hours before the planned return, at the helpline number with this intention.

What if the car breaks down and will not be able to continue journey?

If the car breaks down immediately, please contact our hotline. If there is no possibility of further moving the vehicle, we organize a replacement car.

What should I do in the event of a collision with another vehicle?

When a collision occurs, first of all, please secure the vehicle and the place of collision and immediately notify us about the incident. Then, call the police to the place where was the incident.